Do I need to submit a prescription to purchase your oxygen concentrators?
No prescription is required! Our product is a healthcare machine, so it does not need a prescription. If you have specific requirements for oxygen concentration or oxygen flow rate, please choose our products according to your actual situation.
When do you received your package?
US In stock & Free Shipping for US orders. 3-5 business days to deliver. Accessories: 10-15 days to deliver. The oxygen concentrators and the accessories will be shipped separately.
Why I get more than one package from one order?
Usually, we will ship all of your orders in one package. But the parts and accessories may be sent separated.
How long is the warranty ?
All of our brand-new home and portable oxygen concentrators s are a one-year manufacturer warranty, except our used oxygen concentrator and accessories.
How do I use promotional discounts?
Promotional discounts will be automatically applied at checkout.
How do I use my gift card?
You’ll receive your Oxygensolve e-Gift Card by email at the address used for your order. The email will include the gift card amount, redemption code, and expiration date.
To redeem it, simply enter the gift card code at checkout and click Apply. The discount will be automatically deducted from your order total.
Please remember to use your gift card before it expires.
